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e-SIM FAQ's

  1. Convenience and Flexibility: eSIM eliminates the need for physical SIM cards, allowing you to remotely activate and switch carriers without swapping cards. This convenience is particularly useful for frequent travelers or individuals who frequently switch between devices or networks.
  2. Multiple Profiles in One Device: eSIM technology enables you to have multiple profiles on a single device. You can use separate profiles for personal and business purposes or maintain different profiles for various countries or regions. This flexibility makes it easier to manage different phone numbers and data plans from a single device.
  3. Quick Setup and Activation: With eSIM, setting up your device and activating a new plan is a seamless process. You can activate a new eSIM plan simply by scanning a QR code or receiving a digital activation code from your carrier. This eliminates the hassle of physically obtaining and inserting a SIM card.
  4. Enhanced Security: eSIM provides a more secure environment for mobile connectivity. As the SIM profile is embedded in the device’s hardware, it is resistant to physical damage, theft, or loss. Additionally, eSIM supports advanced encryption techniques, making it difficult for unauthorized parties to access your information.
  5. Remote Provisioning and Management: eSIM allows remote provisioning and management of SIM profiles. Carriers can remotely provision and update eSIM profiles without requiring physical interaction, making it more convenient for both customers and service providers.
  1. Limited Device Compatibility: While eSIM technology is gaining popularity, not all devices support eSIM functionality. Older devices may lack eSIM support entirely, limiting your options if you wish to switch to eSIM. However, as technology advances, more devices are expected to support eSIM.
  2. Dependency on Carriers: eSIM profiles are tied to specific carriers, which means you may face limitations when it comes to switching carriers. Some carriers may not support eSIM or offer limited eSIM plans, restricting your choice of service providers.
  3. Potential Connectivity Issues: One of the key requirements for activating an eSIM is having a stable and active internet connection on your device. Whether it’s through a cellular data connection or Wi-Fi, the eSIM needs to be authenticated and activated online. If you find yourself in an area with limited or no internet connectivity, you may encounter difficulties in activating or managing your eSIM. Interruptions during the activation process can result in service errors or the need to purchase another eSIM.
  4. Limited Device Transferability: Unlike physical SIM cards that can be easily removed and transferred to different devices, eSIMs are generally tied to a specific device. Once an eSIM is loaded onto a device, it cannot be directly moved to another device without undergoing a SIM swap process. This typically involves contacting your mobile network provider and incurring associated costs. This lack of device transferability can be inconvenient if you frequently switch devices or if you want to share your eSIM with others.

The list below is constantly expanding as more eSIM-compatible devices get released into the market.

To use an eSIM, your device must be carrier-unlocked and eSIM-compatible. Please reference the list below to see if your device supports eSIM technology. (Note that country and carrier-specific restrictions may apply.)*

As of January 2024, the eSIM-compatible devices are as follows:

APPLE

  • iPhone 15
  • iPhone 15 Plus
  • iPhone 15 Pro
  • iPhone 15 Pro Max
  • iPhone 14
  • iPhone 14 Plus
  • iPhone 14 Pro
  • iPhone 14 Pro Max
  • iPhone 13
  • iPhone 13 Mini
  • iPhone 13 Pro
  • iPhone 13 Pro Max
  • iPhone 12
  • iPhone 12 Mini
  • iPhone 12 Pro
  • iPhone 12 Pro Max
  • iPhone 11
  • iPhone 11 Pro
  • iPhone 11 Pro Max
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone SE (2020)
  • iPhone SE (2022)
  • iPad Air (3rd generation)
  • iPad Air (4th generation)
  • iPad Air (5th generation)
  • iPad Pro 11-inch (1st generation)
  • iPad Pro 11-inch (2nd generation)
  • iPad Pro 11-inch (3rd generation)
  • iPad Pro 11-inch (4th generation)
  • iPad Pro 12.9-inch (3rd generation)
  • iPad Pro 12.9-inch (4th generation)
  • iPad Pro 12.9-inch (5th generation)
  • iPad Pro 12.9-inch (6th generation)
  • iPad (7th generation)
  • iPad (8th generation)
  • iPad (9th generation)
  • iPad (10th generation)
  • iPad Mini (5th generation)
  • iPad Mini (6th generation)

 

*The following Apple devices DO NOT have eSIM capability:
•    iPhone devices from Mainland China.
•    iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).

*Only iPad devices with Wi-Fi + Cellular features are supported.

SAMSUNG

  • Galaxy S23 FE*
  • Galaxy A54 5G*
  • Galaxy S23*
  • Galaxy S23+*
  • Galaxy S23 Ultra*
  • Galaxy S22 5G*
  • Galaxy S22+ 5G*
  • Galaxy S22 Ultra 5G*
  • Galaxy S21 5G*
  • Galaxy S21+ 5G*
  • Galaxy S21 Ultra 5G*
  • Galaxy S20 5G*
  • Galaxy S20*
  • Galaxy S20+*
  • Galaxy S20+ 5G*
  • Galaxy S20 Ultra*
  • Galaxy S20 Ultra 5G*
  • Galaxy Z Flip
  • Galaxy Z Flip 3 5G
  • Galaxy Z Flip 4
  • Galaxy Z Flip 5
  • Galaxy Z Fold
  • Galaxy Z Fold 2
  • Galaxy Z Fold 3
  • Galaxy Z Fold 4
  • Galaxy Z Fold 5
  • Galaxy Note 20
  • Galaxy Note 20 5G
  • Galaxy Note 20 Ultra
  • Galaxy Note 20 Ultra 5G

*The following Samsung Galaxy devices DO NOT have eSIM capability:
•    All Galaxy devices originating from China, Hong Kong, and Taiwan.
•    All Galaxy FE “Fan Edition” models, except the Galaxy S23 FE.
•    USA models of the Galaxy S20, S21*, and Note 20 Ultra.

*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S23, S23+, S23 Ultra, Z Flip4, Z Fold4, Z Flip5, Z Fold5, A54 5G, and Galaxy S23 FE.

*Galaxy A54 5G eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Galaxy A54 5G device is eSIM-capable.

*Galaxy S21 series devices (with the exception of FE models) from Canada and the USA may have eSIM capability as long as the One UI 4 update is installed. Please get in touch with your carrier or device manufacturer to confirm that your Samsung device is eSIM-capable.

GOOGLE PIXEL

  • Pixel 8 Pro
  • Pixel 8
  • Pixel Fold
  • Pixel 7 Pro
  • Pixel 7a
  • Pixel 7
  • Pixel 6 Pro
  • Pixel 6a
  • Pixel 6
  • Pixel 5a
  • Pixel 5
  • Pixel 4a
  • Pixel 4
  • Pixel 4 XL
  • Pixel 3 & 3 XL*
  • Pixel 3a & 3a XL*

*The following Google Pixel devices DO NOT have eSIM capability:
•    Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.
•    Pixel 3a models purchased in South East Asia and with Verizon service.

HONOR*

  • Magic5 Pro
  • Magic4 Pro
  • Honor 90

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Honor device is eSIM-capable.

HUAWEI

  • P40
  • P40 Pro*
  • Mate 40 Pro

*The following HUAWEI devices DO NOT have eSIM capability:
•    Huawei P40 Pro+
•    All Huawei devices purchased in China are not eSIM capable.

MOTOROLA

  • Moto G54
  • Edge 40 Neo
  • Edge 40 Pro
  • Edge+
  • Razr 40 Ultra
  • Razr 2022
  • Razr 2019
  • Razr 5G
  • G53 5G

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

NOKIA

  • G60
  • XR21
  • X30

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Nokia device is eSIM-capable.

ONEPLUS

  • OnePlus 12
  • OnePlus 11

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

OPPO

  • Reno6 Pro 5G
  • A55s 5G
  • Find N2 Flip
  • Find X3 Pro
  • Find X5
  • Find X5 Pro
  • Reno A

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

VIVO

  • X90 Pro*
  • V29 (European Version)*
  • V29 Lite 5G (European Version)*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your vivo device is eSIM-capable.

XIAOMI

  • 14 Pro
  • 13T
  • 13T Pro
  • 13
  • 13 Pro
  • 13 Lite
  • 12T Pro
  • Redmi Note 11 Pro 5G*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xiaomi device is eSIM-capable.

*Redmi Note 11 Pro 5G eSIM support is only available in Japan. Please contact your carrier or device manufacturer to confirm that your Redmi Note 11 Pro 5G device is eSIM-capable.

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