Shipping Policy

Shipping Policy:

Customers purchasing from Cellucity.co.za have an option of a click and collect service or domestic delivery service. We do not offer international shipping.

Orders are only processed within 1 working day. No deliveries or store collections will be arranged over the weekends and public holidays. Please be advised, certain products have an additional shipment lead-time which is clearly reflected at the time of purchase.

Click and Collect:

There is no charge for our Click and Collect service. Where possible, any order placed before 14:00 weekdays will be arranged for collection on the same day.

Due to varying branch stock levels, this may not always be possible. In this case, we will source and send your purchase to your preferred store for collection within 2 – 3 working days. In this case, we will keep you informed of any progress and confirm when your item is ready for collection.

National Delivery:

Cellucity offers free domestic Next Day shipping for any order R450 and over. Any order placed under R450 will carry an additional R100 shipping fee. Our shipping services are contracted to (but not limited to) RAM and Dawn Wing.

All orders are processed within 1 working day of receipt. Where possible, orders placed before 14:00 weekdays will be dispatched on the same day. For delivery in major towns and cities, you can expect next day delivery. For smaller towns shipping can take 24 – 48 hours and for rural towns, please allow for 72 hours. Delivery times are estimates and we offer no guarantee against any delay.

If we are experiencing a high orders volume, shipments may be delayed. If there is any significant delay in shipment of your order, we will contact you via email or telephone.

Contact Us:

If you have any concerns or have experienced any issue with your delivery, e-mail us on shop@cellucity.co.za and be sure to include; your order number, contact information and a detailed description of the problem.