It is very important you inspect your stock before you let the courier guy run free. If the packaging is damaged, it was probably him (or her) that dropped it! Whatever you do, do not hit the courier but rather make a clear note on the delivery form and let us know at email@example.com.
At this point you can open up the packaging to see what state your valued buy is in. If all is good, keep it. If it is dodgy let us know and we will arrange for it to be collected.
At the point of delivery if you are seriously unhappy with the delivery, do not accept it and rather have it sent back to us with the courier but please inform us so we are prepared.